Corporate Video Production

Corporate video is becoming increasingly popular as an effective tool for businesses to connect with their customers, train their employees, and showcase their products.

Whether you're looking to start creating high quality corporate videos or want to update your current content, a professional video production company like The Customer Story can help you reach your goals.

Blue logo of austin based technology company Epicor
Black logo of san antonio based technology company rackspace technology
blue logo of austin based technology company Dell
black logo of san antonio based cybersecurity company Bitdefender
Blue and orange logo of austin based technology company ThousandEyes
Black logo of bay area technology company Pure Storage

Is Corporate Video Production Important to Business?

Video has become an integral part of many companies' operations and their marketing plans. with an increasing amount of CMOs, business owners and other executives taking note of its potential.

According to a recent survey by Forbes, 75% of business executives watch work-related videos on their company websites at least once a week.

In a separate study by Tubular Insights, 73% of companies claim that brand videos had a positive impact on their ROI numbers. This means that if you’re in the B2B space, your customers want to watch corporate videos and

video marketing can be an invaluable part of your marketing efforts.

On set of corporate video production of man being interviewed by woman in blue shirt while videographer with headphones manages camera. In corporate office of san antonio company BitDefender.

Our corporate video production process:

When it comes to creating corporate videos for your business, there are several elements that go into making them successful. At The Customer Story, we have developed a video production process that ensures we create high quality, engaging content that reaches your target audience, fulfills your marketing strategy and generates a positive ROI on your time and budget.

Grey and red illustrated image of a pre-production process sheet.


For Our New Clients: We schedule a brief but comprehensive on-boarding call to learn about your business and your sales and marketing goals. In order for us to produce engaging and effective videos, we need to understand your business, your clients, and your products.

For Each Shoot: We create a list of questions and a production brief guiding the content and visuals we need to capture for this particular customer and video. We also provide guidance and expertise to your customer at this time to help prepare them for the process. We believe everyone has a story to tell, and we help our clients and their customers tell it in the most effective and engaging way possible.

The Shoot

Our professional and creative crew will visit your customer location, or your event, and capture the magic! We don't charge crew travel fees, and no one from your team needs to attend (but they are always welcome if you want them to be there).

We are professional creatives and we know that your customers are busy! We are dedicated to capturing amazing, high quality content without taking up more time than absolutely necessary. Typically we are on the customer site for no more than 2-3 hours.

If we are filming a remote testimonial, we only require about 30 minutes to an hour of your customer's time. We guide them through the whole process to capture incredible footage remotely.

Grey and red illustration of a camera and two video lights for video production process.
Grey, black, and red illustration of a film camera

Editing and Post Production

We take the footage back to our home office and work our magic! This is where we turn interview footage and b-roll into a stunning production. We are expert storytellers and we craft your 45 minute + interviews into an engaging story 1-3 minutes long.

Our typical turn around time from shoot to first draft is two weeks, and rush edits are available for an additional fee.

Transcriptions, Repurposing and Optimization

Many companies stop with step three, but as video marketing experts, we understand that there are many opportunities to leverage existing content to achieve your marketing and sales goals.

All content captured is transcribed and stored in a database for analyzing for additional content. We can also make multiple versions of videos for social, sales channels and events.

Grey and red illustration of a computer showing an red and black triangle on the screen

Corporate Video Production Services

Now that you know the process we use to create the best corporate videos, let's look at the type of video projects we help our clients create.

Illustration of person talking in testimonial interview

Written testimonials are great, but when a future client gets to watch a current client describe and discuss their experience with your company, it elevates their need to work with you to whole new level!

Click the link to learn more about our live-action Testimonial Video Production service, or watch below as one of our clients discuss how they used testimonial videos to grow their software company.

Illustration of person being interviewed remotely on computer screen

2020 was a year that changed everything. In many ways, it accelerated the adoption of remote communication tools. In fact, many companies have switched to an all remote workforce. You can still capture great testimonials from these customers - even if there isn't an office to meet them at.

Click the link to get more details about our remote testimonial service, or watch one of our customers provide a testimonial for us - from his home office!

Red and black illustration of event space

As in person conferences start becoming a regular thing again, take advantage of all of your partners, customers, and target audience being in one place and capture great corporate video. Testimonial videos, recap videos, presentation videos, partners videos and more are all great options of content you can produce at conferences.

Click the link to learn how we can help you create great video content at your next conference or corporate event.

A globe and film reel indicating video editing with a red play button

At The Customer Story, we give you lots of options when it comes to video editing. We offer one off services or monthly contracts - whatever models fits your needs and budget best.

Our editors have years of experience crafting expert corporate video stories. Whatever video type you need to edit (including product demos), we're here to help!

Click the link to learn more about our video editing service and options.

Illustration of Skyline of San Antonio TX

After starting as a small production company based in San Antonio, over the years we have grown to having corporate video clients all over the state and country.

We have crews available across the US, and can even travel when the budget and project allows. If you're starting a project that multiple cities, reach out as we can save you time and money.

Click the link to learn more about our local video production offerings.

A black and red illustration of a cellphone with a social media app on the screen

There is no doubt that video content dominates social media these days. Between Tik Tok, Facebook, LinkedIn, YouTube, Instagram - video is the belle of the ball. But how do you leverage corporate videos on these platforms and get the most from your efforts?

At The Customer Story, we've developed a monthly service to leverage your existing video content and optimize it for the social media platforms. For a much smaller incremental cost, you can take the corporate video you already have and repurpose it for the different social platforms.

We create optimized content that gets more impressions, more engagement and overall better results. Check out the link to learn more!

From the Blog

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Testimonial Video Distribution Strategies: How to Reach Your Target Audience

July 31, 202312 min read

Testimonial Video Distribution Strategies: How to Reach Your Target Audience

Customer testimonial videos are a powerful tool for businesses to showcase their products or services and build trust with potential customers. However, creating a great testimonial video is only half the battle. A successful video distribution strategy is essential to ensure that the video reaches the right audience and has the desired impact.

At our company, we have found that there are several effective customer testimonial video distribution strategies that businesses can use to maximize the reach and impact of their videos. One key strategy is to leverage social media platforms and video streaming sites such as Facebook, Instagram, LinkedIn, and TikTok to promote the video to a targeted audience.

Another effective approach is to partner with relevant industry influencers or thought leaders who can help amplify the video's message to their followers. Finally, businesses can also use paid advertising on platforms such as YouTube or Google Ads to ensure that the video is seen by a wider audience.

Understanding Your Target Audience

Customer video testimonials are a powerful sales tool, but only if they resonate with your target audience. The key is understanding who you are trying to reach and what motivates them.

When selecting customers for video testimonials, consider demographics like age, location, gender, and income level. What industry and job roles are they in? What challenges do they face that your product solves?

Get to know your different customer personas well. Then you can identify ideal customers to feature who share the same pain points and goals as your audience.

If your target is financial services marketers, a testimonial from another marketer explaining how you helped them drive leads and ROI will connect much better than a generic endorsement.

Your audience also needs to relate to the person in the video. Select customers who come across as trustworthy, likable and articulate on camera.

They should have enough in common with viewers that your audience believes, "this could be me." With the right customer testifying, your target audience will better engage with the content and find it authentic and compelling.

Customer video testimonials are powerful. But they must speak directly to who you are trying to reach. By understanding your audience and choosing the right customers to feature, your testimonials will resonate and feel genuine to the people who matter most.

Creating Authentic and Engaging Content

When it comes to creating great customer testimonial videos, authenticity is key. We want to make sure that our videos accurately reflect the experiences and opinions of our customers, without any exaggeration or false claims. One way to achieve this is by using storytelling techniques to create a narrative that is both engaging and truthful.

By involving our team in the video creation process, we can ensure that the content is conversational and relatable. Our team members can help to guide the conversation and ask questions that will elicit genuine responses from our customers. Additionally, using graphics and visual interest can help to keep viewers engaged and make the video more visually appealing.

Storytelling Techniques

When crafting your customer testimonial videos, you want to make sure that you are telling a compelling story. This means focusing on the experiences and emotions of your satisfied customers, rather than just listing off features or benefits. By framing the video as a narrative, we can create a more engaging and memorable experience for viewers.

Involving the Team

Your team members can play a crucial role in the video creation process. By involving them in the interview process, you can ensure that the conversation is natural and conversational. Additionally, your staff can help to guide the conversation and ask follow-up questions that will elicit more detailed and authentic responses.

Using Graphics and Visual Interest

In addition to creating a compelling narrative, you also want to make sure that your customer testimonial videos are visually interesting. This means using graphics, animations, and other visual elements to keep viewers engaged and make the video more visually appealing. By combining strong visuals with authentic storytelling, you can create customer testimonial videos that are both engaging and impactful.

Effective Distribution Strategies for Customer Testimonial Videos

When it comes to distributing customer testimonial videos, we have found that there are several effective strategies that can help increase their reach and impact. By leveraging various channels and platforms, we can ensure that our videos are seen by the right people at the right time.

Leveraging Social Media Platforms

Social media platforms like Facebook, Twitter, and LinkedIn can be incredibly powerful tools for distributing customer testimonial videos. By sharing videos on these platforms, you can reach a large audience and generate engagement and interest. We recommend creating a social media calendar to plan out when and where to share videos, and using relevant hashtags to increase visibility and reach.

When sharing customer testimonial videos on social media, it's important to include compelling captions that highlight the key benefits and emotional impact of the video. The caption should inspire viewers to watch the full video.

Furthermore, we should experiment with different video lengths and formats - shorter videos may work better on some platforms, while longer testimonials can be shared on YouTube. Finally, encouraging viewers to like, comment and share the videos can help increase viral distribution.

Email Newsletters

Email newsletters are another effective way to distribute customer testimonial videos. By including videos in your newsletters, you can provide valuable content to your subscribers and encourage them to share with their networks. We suggest segmenting your email list to ensure that videos are being sent to the most relevant audience, and including a clear call-to-action to encourage viewers to take action.

When including customer testimonial videos in email newsletters, it's important to personalize the messaging based on subscriber segments. For example, for prospective customers we may want to highlight how the video demonstrates the value of your products or services. For existing customers, you can focus on how other customers have succeeded with your company.

Email newsletters also allow you to include a strong call-to-action, like a link to a free trial or discounted offer, to convert viewers. Following up with data and metrics on video viewership and clicks can help you refine your video newsletter strategy over time.

Company's Website and Landing Pages

Your company's website and landing pages are also important channels for distributing customer testimonial videos. By embedding videos on relevant pages, you can provide social proof and increase conversions.

We recommend creating a dedicated page or section on our website for all of your customer testimonial videos, and optimizing landing pages with videos to increase engagement and interest.

When featuring testimonial videos on your website, it's key to showcase them prominently on high-traffic pages like the homepage, product and pricing pages. Videos should auto-play or have strong clickable preview images to encourage visitors to watch them.

You can also embed videos on targeted landing pages - for example, a testimonial from a customer in the software industry for a landing page targeted to software companies. On all pages, include links and calls-to-action to convert visitors after watching the videos. Use A/B testing to determine which video placement, length and calls-to-action increase conversions.

Sales Calls

testimonial sales calls

Testimonial videos can also be a powerful tool during sales calls. By sharing relevant videos with prospects, you can provide social proof and help build trust and credibility. We suggest creating a library of videos that are relevant to different stages of the sales cycle, and using them strategically during calls.

When using testimonial videos in sales calls, it's important to segment your video library by customer profile, industry, job role, and pain points addressed. This allows sales reps to easily find the most relevant videos for each prospect.

The videos should be short and impactful - generally 60-90 seconds. Sales reps can introduce the video, play it during a screen share, and then discuss how your product or service delivered similar value. Following up with custom case studies and ROI data makes the video content even more compelling.

Written Case Studies

Finally, written case studies can be a great complement to testimonial videos. By including both written and video content, you can provide a more comprehensive view of your customers' experiences and successes. We recommend using written testimonials to provide more detailed information and context, and using videos to provide emotional impact and social proof.

Written case studies allow you to provide in-depth details on a customer's challenges, your solution, and quantifiable results. You can cite statistics, ROI metrics, and test results that validate the value delivered.

The case study can then be distributed via the website, sales collateral, social media, and newsletters. Pairing a written case study with a short, powerful customer testimonial video provides the best of both worlds: data-driven details and an emotional perspective from a real customer. The case study and video together make for very persuasive and memorable content.

Optimizing a Customer Testimonial Video

Title and Context

When creating a video testimonial, it's important to give it a clear and attention-grabbing title that accurately reflects the content of the video. This will help potential viewers quickly understand what the video is about and whether it's relevant to them.

Additionally, including context in the video can help establish credibility and build trust with the viewer. This can be done by including details about the speaker, their experience with the product or service, and any relevant background information.

Call to Action

A clear call to action is essential for any video testimonial. This can be as simple as encouraging viewers to visit a website or contact the company for more information. It's important to make the call to action prominent and easy to follow, so viewers know exactly what they should do next.

Including a clickable link or phone number in the video can also help increase engagement and make it easier for viewers to take action.

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Aspect Ratios

Choosing the right aspect ratio for your customer video testimonial is important for optimizing its impact. For example, a 16:9 aspect ratio is great for widescreen displays, while a square 1:1 aspect ratio is ideal for social media platforms like Instagram.

It's also important to consider the orientation of the video, as vertical videos are becoming increasingly popular on mobile devices. By optimizing the aspect ratio and orientation of your video testimonial, you can ensure that it looks great on any device and platform.

Overall, optimizing your video testimonials with a clear title, context, call to action, and aspect ratio can help increase engagement and drive results. By following these best practices, you can create more effective video testimonials that resonate with our target audience.

Measuring Success of a Video Testimonial

When it comes to measuring the success of your customer testimonial video distribution strategy, there are a few key metrics to keep in mind. In particular, we recommend focusing on conversion rates and response rates.

Conversion Rates

Conversion rates are a critical metric to track when it comes to customer testimonials. After all, the ultimate goal of your distribution strategy is likely to convert viewers into customers. By tracking conversion rates, you can get a sense of how effective your videos are at driving sales.

To calculate your conversion rate, simply divide the number of people who watched your video by the number of people who ultimately made a purchase. This will give you a sense of how many people are taking action based on your videos.

Response Rates

Response rates are another important metric to track. These refer to the number of people who engage with your videos in some way, whether that means clicking through to your website, filling out a contact form, or simply leaving a comment.

To calculate your response rate, you can divide the number of people who engaged with your video by the total number of people who viewed it. This will give you a sense of how engaged your audience is and how effective your videos are at driving interactions.

Overall, by tracking these metrics, you can get a better sense of how effective your testimonial video distribution strategy is. By making tweaks and adjustments based on your results, you can continue to improve your approach and drive even better results over time.

Case Studies and Examples

The Customer Story

At The Customer Story, we've seen firsthand the power of using customer testimonials as part of our marketing strategy. By featuring real customers sharing their experiences with our service, we've been able to build trust with potential customers and increase conversions.

One of our most successful customer testimonials features a long time technology client, Rackspace. In the video, they share how The Customer Story helped them capture amazing testimonial videos and make a positive impact on their marketing campaigns and goals.

To distribute this video, we shared it on our website, social media accounts, and included it in email campaigns targeted at individuals interested in video production. We also shared the video as part of our sales call process.

Overall, this testimonial video has been a valuable asset in our marketing efforts and has helped us connect with potential customers in a more authentic and meaningful way. You can check out the video here:


In conclusion, Testimonial Video Distribution Strategies are an effective marketing tool for businesses looking to increase their reach and credibility. By leveraging the power of video marketing, businesses can create compelling content that resonates with their target audience and drives conversions.

As we've discussed throughout this article, there are several key factors to consider when developing a successful Testimonial Video Distribution Strategy. These include identifying your target audience, choosing the right distribution channels, and creating engaging and informative content that highlights the benefits of your products or services.

Overall, we believe that Testimonial Video Distribution Strategies are an essential component of any comprehensive marketing strategy. By incorporating video testimonials into your marketing mix, you can build trust with your audience, establish your brand as a thought leader in your industry, and ultimately drive more sales and revenue for your business.

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Jacob Forbis

Jacob is the owner of The Customer Story. He started the business in 2017 after working in video marketing for over 6 years at a technology company based in San Antonio, TX. He has worked in corporate video since 2010 and has worked with some of the largest brands in the world.

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Video camera on a moving slider pointed at a corporate executive in front of a glass wall being interviewed

How do you choose what corporate video production is right for you?

How about all of them?

In all seriousness, the answer to this question depends on your goals and needs. What do you need to communicate with a corporate video? Who is the audience? What is your end goal? Once you have these questions answered, it will be easier to decide what type of corporate video production works best for your business. Not sure? That's what we're here for!

The Customer Story is a video production company that wants to help our clients achieve their goals through corporate video. Whether you need more clients, more brand awareness, more employees (don't forget about human resources!), and more - we think there are video types that can fit all of these needs.

Contact us to get started on your next video project today!

Don't Take Our Word For It

Hear From Our Clients

Headshot of Kevin Dooley

“The Customer Story is a great partner in producing video content. High-quality work and total professionalism is the name of the game.”

Kevin Dooley


Headshot of Katie Schenck

“I loved working with Jacob and the Customer Story team. Jacob is extremely responsive, very flexible to change up the shoot at a moment’s notice or jump in to edit the final video. He is always punctual… and ready with ideas on how / where to shoot. I always know I am in good hands with Jacob and have been able to trust him with the utmost of professionalism in front of very high-level clients on a regular basis too. He’s excellent!”

Katie Schenck

Ballyhoo Blue Workshop

Headshot of Lindsay O of corporate company Epicor

“The Customer Story is a phenomenal business to work with! Jacob is easy to work with, provides quality production, and delivers on-time content. I look forward to working with him again.”

Lindsay O.

Epicor Software

Even More Corporate Video Services

Marketing Video Production

At The Customer Story, our video marketing production capabilities help our clients reach their marketing goals in powerful and effective ways. Using creativity, expertise, and business knowledge, our team of experienced professionals can create engaging videos with high production values that will captivate your customer base.

Explainer Video Production

One of the most common video types we get asked about are explainer videos. Most companies could benefit from a video that succinctly and effectively describes their product and capabilities.

We understand the importance of getting your message across quickly and in an engaging way.

Animation Video Production

If you're looking for something a bit more creative - animation video is the perfect solution. With an animated corporate video, the possibilities are endless. We can create any type of video to meet your goals and needs. From short 2D explainer videos to full 3D animation masterpieces - our animation partners have you covered!

Sometimes our clients are afraid that an animated corporate video won't work in a buttoned up corporate environment. While every market is different, we have found that animated videos provide unique and interesting content that audiences enjoy viewing.

Training Video Production

We've all seen those cheesy training videos from the 90s, right? At The Customer Story, our corporate training videos are nothing like that. We are a video production company that takes corporate video seriously (and creatively) and that applies to training videos as well.

It is important to entertain and engage the audience, while also getting the important information across in a retainable way.

Promotional Video Production

Promotional videos are used to promote a product or service, announce an event, getting people excited about something or simply to showcase the best features of your business. Every promotional video needs to be unique and creative - that's what we specialize in here at The Customer Story!

Product Video Production

Product videos are a great way to demonstrate a product or service. A video that captures the features and benefits of what you have to offer will help your customers understand it better and make them more likely to purchase from you.

We create videos that show off your products in an engaging way, helping you increase sales and brand engagement. If you are an e-commerce or retail company, our product video team has what it takes to increase sales using video.

Brand Video Production

Your brand is the way that the world and your market sees your company. We are a little biased, but we think video is one of the best ways to put your brand values and essence into the marketplace.

Corporate video productions don't have to be stale, boring, or stuffy. It can match


corporate culture and brand identity.

Website Video Production

I don't know about you - but we have been around the block long enough to remember when most businesses didn't have a website (yeah, we're that old). And now, it seems every business has one. Again, we are biased, but we feel corporate videos on websites are going in the same direction.

As the internet matures, customers and clients (and employees) expect video from the websites they visit because it is the most efficient and effective way to communicate your brand, your product and services, your expertise, and more. Don't get left behind.

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