Testimonial Video Production That Builds Stronger Brands

We specialize in creating engaging and powerful customer testimonial videos that build brands, boost trust and increase sales.

Our team works closely with your brand to capture the stories and experiences of real customers through interviews and beautifully produced videos.

Testimonial Video Production Reel cover with a play button centered in front of a large crowd celebation at a rackspace event
Epicor logo
rackspace logo
Dell logo
Bitdefender logo
Thousand eyes logo
Pure storage logo

How a Customer Testimonial Video Can Benefit Your Brand

Customer testimonial videos are an effective way to build trust with your audience and showcase the value of your product or service. They offer a personalized perspective on why customers choose you over competitors and the benefits they experience from working with you. Testimonial videos also give potential customers an authentic look into how others are using your product and what they think of it.

The reason customer testimonials are so effective is that the customer, not you, is marketing the product. We can sell our own products until we are blue in the face - but do you want your prospects to actually listen? Try a video testimonial.

Woman sitting in chair smiling being interviewed in front of two professional cameras
Video production of a customer testimonial with a man in a suit being interview by another man standing behind the professional camera

How The Customer Story Creates Great Customer Testimonial Videos

At The Customer Story, we know how to craft powerful stories from customer testimonials. There are a few key guidelines we follow when we create testimonial videos for our clients that we believe drive great results:

Be Authentic. The reason a customer testimonial video works is because the viewer believes that the customer is sharing their real opinion. It's what we call social proof. Which leads us to our next point...

Don't use a script. At The Customer Story we have done hundreds, if not thousands, of interviews and time and time again we find that a script destroys the authenticity of the testimonial video.

Tell a good story. Humans are storytellers - and we love listening to good stories. What makes a good story? A beginning, middle and end. If you use good story telling techniques (we consider ourselves experts at this) your customer testimonial video will be great.

Where Should I Use Customer Testimonials?

There are actually quite a few options of where in the funnel your testimonial video can live. You can use a traditional testimonial video at the bottom of the funnel when your sales team is trying to close a lead.

But don't shy away from top of funnel placements either? How about a compilation of testimonial videos in one short, engaging piece? Feel free to contact us and we'd be happy to brainstorm ideas on how to leverage your testimonial video to its fullest potential within your marketing strategy.

Man being interviewed for a customer testimonial in front of two corporate video cameras
Woman sitting in a green chair being interviewed for a customer testimonial

Our Testimonial Video Production Process

When beginning a new customer testimonial video production, our team works to ensure that the story is tailored specifically to your brand’s goals and objectives. We are with you for the entire process. Below is the typical testimonial video production process that we follow when creating a customer testimonial video:

1. Planning & Strategy: We work closely with your brand to understand the objectives of your testimonial video production, target audience and desired outcomes.

2. Filming & Interviews: Our highly professional team then works on-site (or virtually) to conduct interviews and capture meaningful responses and the customer’s story. Our film crew will capture b-roll and great video content.

3. Editing & Post-Production: Once the footage is captured, our editors work to bring the story to life with beautiful transitions, music and sound design. We take the interview footage and craft a short, engaging and convincing testimonial video.

4. Delivery & Optimization: The final testimonial video is delivered in digital format for publication on your website, social channels or other online portals. We can also create social media optimized versions of the the video testimonial as well. We'll be sure to discuss those options as we move through the testimonial video production process.

From the Blog

blog image

Mastering B2B Demand Generation: Strategies, Tactics and Insights for Growth

April 14, 202313 min read

In today's fast-paced and competitive business landscape, B2B demand generation plays an increasingly vital role in driving growth and success for organizations.

This comprehensive guide will delve deep into the world of B2B demand generation, providing you with a thorough understanding of the fundamentals, practical steps to build a winning strategy, a plethora of tactics and techniques to choose from, and insights to stay ahead of the curve.

So, buckle up and get ready for an engaging and informative ride!

Understanding B2B Demand Generation: Definition, Importance, and Differentiation

Before we dive into the strategies and techniques, let's first establish a solid understanding of B2B demand generation and its significance in the business world.

B2B demand generation refers to the collective marketing activities and initiatives aimed at creating demand and interest for a company's products or services among its target audience. It encompasses a wide range of tactics, from content marketing to targeted advertising, with the ultimate goal of nurturing and engaging prospects throughout their buying journey and converting them into loyal and paying customers.

The importance of B2B demand generation campaigns cannot be overstated. A well-executed and successful demand generation strategy helps businesses increase their visibility, brand awareness, and credibility in the market. It also contributes to customer acquisition, retention, and revenue growth, ensuring long-term success.

It's essential to differentiate between demand generation and lead generation. While both are important components of a marketing strategy, lead generation primarily focuses on acquiring contact information of potential customers. On the other hand, a demand generation campaign aims to nurture and engage prospects throughout their buying journey, addressing their pain points, and positioning your solution as the best choice.

Building a Comprehensive B2B Demand Generation Strategy: A Step-by-Step Guide

B2B Demand generation strategy

A successful B2B demand generation strategy involves a series of well-planned steps. Here's a step-by-step guide to help you build a winning demand gen strategy:

Establish clear objectives and goals:

  • Start by defining your demand generation goals. These may include increasing brand awareness, driving high quality leads, boosting customer engagement, or accelerating revenue growth. Align these goals with your overall business objectives to ensure consistency and focus.

Identify your target audience and create buyer personas:

  • Understand who your ideal customers are by conducting market research and analyzing your existing customer base. Develop detailed buyer personas, which are fictional representations of your ideal customers, based on demographics, psychographics, and behavioral attributes. These personas will enable you to craft tailored messaging and content that resonates with your target audience.

Choose the right channels and tactics:

  • Based on your target audience and buyer personas, determine the most effective marketing channels and tactics for reaching them. Consider factors such as budget, resources, and industry trends when making your decision.

Develop a content plan:

  • A robust content plan is the cornerstone of your demand generation strategy. Create valuable, informative, and engaging content that addresses your prospects' pain points and positions your solution as the best choice. This may include blog posts, eBooks, whitepapers, infographics, videos, and more.

Align marketing and sales teams:

Measure, analyze, and optimize:

Top B2B Demand Generation Strategies and Techniques: A Comprehensive List

With a solid strategy in place create demand,, it's time to explore various tactics and techniques to execute your demand generation plan effectively. Here are ten proven strategies and techniques for successful B2B demand generation:

Develop a robust content marketing plan:

  • Craft valuable, informative, and engaging content that attracts and retains your target audience. This may include blog posts, eBooks, whitepapers, infographics, videos, podcasts, and more. Make sure your content addresses your prospects' pain points and demonstrates your expertise, positioning your solution as the best choice.

    A strong content marketing plan begins with understanding your target audience and their needs. Conduct thorough market research and develop buyer personas to identify the topics that resonate most with your potential customers.

    Create an editorial calendar to plan and schedule your content, ensuring a consistent output and a balance of topics. Remember to measure the success of your content by tracking engagement metrics such as page views, shares, comments, and conversions.

Utilize marketing automation and CRM integration:

  • Streamline your marketing efforts by integrating your CRM and marketing automation platforms. This allows you to track prospect interactions, segment your audience, and deliver personalized content based on their preferences and behavior.

    A successful integration of marketing automation and CRM platforms can yield numerous benefits for your demand generation efforts. By unifying the data across both systems, you'll gain deeper insights into prospect behavior, allowing you to tailor your marketing campaigns more effectively.

    Marketing automation can also help in automating repetitive tasks like email marketing, social media posting, and lead management. This not only saves time but also enables your marketing and sales teams to work more collaboratively, improving lead qualification and accelerating the sales process.

    CRM for demand generation

Refine lead nurturing and scoring processes:

  • Develop an effective lead nurturing strategy to engage prospects at different stages of the buying journey. Use lead scoring to prioritize high-potential leads and ensure timely follow-up. This helps your sales team focus their efforts on the most promising opportunities.

    When refining your lead nurturing strategy, consider developing personalized content and messaging that addresses the unique concerns and objectives of your prospects at each stage of the sales funnel. Utilize marketing automation to deliver this content in a timely and consistent manner, ensuring your leads are always engaged and moving closer to conversion.

    As for lead scoring, collaborate with your sales team to establish clear criteria for ranking leads based on their fit and engagement level. By regularly reviewing and updating these criteria, you can improve the accuracy of your lead scoring system and enhance sales efficiency.

    content strategy

Implement account-based marketing (ABM):

  • ABM involves targeting high-value accounts with personalized marketing campaigns. By focusing on a select group of high-potential accounts, you can allocate your resources more efficiently, close larger deals, and foster long-term customer relationships.

    To implement a successful ABM strategy, start by identifying your high-value target accounts and researching their needs, challenges, and decision-making processes. Work closely with your sales and marketing teams to develop personalized content and campaigns that address the specific pain points of each account.

    Monitor the success of your ABM initiatives by tracking metrics such as engagement, pipeline growth, and deal size. By continuously refining your approach based on these insights, you'll be able to drive higher ROI from your ABM efforts.

Harness the power of social media and influencer marketing:

  • Leverage social media platforms to engage your audience, share valuable content, and amplify your brand message. Collaborate with industry influencers and thought leaders to increase your reach, credibility, and authority in your niche.

    In addition to sharing valuable content on social media, consider engaging with your audience through polls, surveys, and discussions. This can help you gain valuable insights into their preferences and concerns, while also fostering a sense of community around your brand.

    When working with influencers, choose those who align with your brand values and have a strong connection with your target audience. Collaborate on co-created content, such as guest blog posts, webinars, or social media takeovers, to leverage their expertise and expand your reach.

Optimize email marketing campaigns:

  • Use personalized, relevant, and timely email content to nurture leads and drive conversions. Test and optimize your email campaigns by experimenting with subject lines, content, and call-to-actions to maximize impact.

    Segmenting your email list based on factors like buyer persona, industry, and engagement level can help you deliver more targeted and relevant content to your subscribers. Use automation tools to trigger personalized email campaigns based on specific actions or behaviors, such as downloading a whitepaper or attending a webinar.

    Additionally, monitor your email performance metrics, such as open rates, click-through rates, and conversion rates, to identify areas for improvement and optimize your campaigns accordingly.

Participate in industry events, conferences, and webinars:

  • Engage with your audience and showcase your expertise by hosting webinars, attending conferences, and participating in industry events. These platforms provide excellent opportunities for networking, learning, and establishing your brand as a thought leader.

    When attending industry events and conferences, take advantage of networking opportunities to connect with potential clients, partners, and influencers. Consider delivering presentations, participating in panel discussions, or hosting workshops to showcase your expertise and raise your brand's profile.

    Webinars can be an excellent way to engage your audience remotely, providing valuable insights while generating leads for your sales pipeline. Ensure you promote your webinars effectively through email, social media, and your website to attract a wider audience and maximize attendance.

Leverage customer reviews, case studies, and testimonials:

  • Showcase the success of your customers by sharing their stories, reviews, and testimonials. This can help build trust and credibility among your prospects, making them more likely to choose your solution over competitors.

    To make the most of customer reviews, case studies, and testimonials, display them prominently on your website and incorporate them into your marketing collateral. Encourage your satisfied customers to share their positive experiences on review platforms, social media, and industry forums.

    When creating case studies, highlight the specific challenges your customers faced and the measurable results they achieved by using your product or service. This will provide prospects with compelling, real-world evidence of your solution's effectiveness and help build trust in your brand.

Utilize intent data, SEO, and PPC to target your audience effectively:

  • Leverage intent data to understand your prospects' needs and preferences. Optimize your content for search engines to improve your online visibility and attract more organic traffic. Use pay-per-click (PPC) advertising to reach your audience at the right time and place.

    Intent data can reveal valuable information about your prospects' online behavior, such as their search queries, content consumption, and interactions with your competitors. By analyzing this data, you can create more targeted campaigns that speak directly to your prospects' needs and interests.

    To improve your SEO efforts, conduct keyword research to identify the search terms your audience is using and optimize your content accordingly. Build high-quality backlinks and ensure your website offers a seamless user experience to further boost your search rankings.

    When implementing PPC campaigns, utilize data-driven targeting methods, such as remarketing and lookalike audiences, to reach prospects who are more likely to convert.

Explore innovative channels like performance TV, retargeting campaigns, and chatbots:

  • Experiment with new marketing channels and tactics, such as performance TV advertising, retargeting campaigns, and chatbots, to reach a wider audience and stay ahead of the competition.

    Performance TV advertising, which ties advertising spend to measurable outcomes, offers an opportunity to reach a wider audience while closely monitoring your ROI. When developing your performance TV campaigns, ensure your messaging and creative assets are aligned with your target audience and overall marketing goals.

    Retargeting campaigns can help you re-engage prospects who have previously interacted with your brand but haven't yet converted. By serving these individuals with personalized ads based on their browsing history, you can increase the likelihood of conversion.

    Lastly, consider implementing chatbots on your website to provide instant, personalized support to your visitors. This can help improve the user experience, generate leads, and streamline your customer support processes.

Measuring B2B Demand Generation Success: Key Metrics and KPIs

KPIs for demand generation strategy

To evaluate the success of your B2B demand generation marketing efforts, it's crucial to track key performance indicators (KPIs). Some important KPIs to monitor include:

  • Number of leads generated

  • Conversion rate

  • Cost per lead (CPL)

  • Return on investment (ROI)

  • Customer lifetime value (CLV)

  • Marketing qualified leads (MQLs)

  • Sales qualified leads (SQLs)

Regularly analyze your data, identify trends, and adjust your demand generation marketing strategy as needed to optimize your demand generation efforts and maximize your ROI.

Staying Ahead: Trends, Innovations, and Developments in B2B Demand Generation

In the ever-evolving world of B2B marketing, it's essential to stay informed about the latest trends and developments in demand generation tools. Some notable trends to watch include:

The increasing importance of data-driven marketing and personalization: As the volume of data available to marketers continues to grow, leveraging this information to create personalized and targeted campaigns has become increasingly important. Employing data-driven strategies can help you better understand your audience, improve campaign effectiveness, and maximize your ROI.

The rise of artificial intelligence (AI) and machine learning in marketing automation:

  • AI and machine learning are revolutionizing marketing automation by enabling more sophisticated segmentation, personalization, and predictive analytics. These technologies can help you optimize your demand generation efforts by identifying patterns and trends in your data, automating repetitive tasks, and delivering more relevant and engaging content to your audience.

Growing emphasis on customer experience and engagement:

  • As customer expectations continue to rise, businesses must prioritize delivering exceptional experiences and fostering strong relationships with their audience. This involves creating seamless interactions across all touchpoints, actively engaging with prospects and customers on social media, and consistently delivering value through your content and communications.

The continued expansion of digital marketing channels and tactics:

  • As digital marketing continues to evolve, marketers must stay informed about new channels and tactics, such as chatbots, virtual events, and interactive content. These innovative approaches can help you stay ahead of the competition and engage your audience in unique and memorable ways.

Staying informed about these trends and adapting your demand generation strategy and sales cycle accordingly will help you maintain a competitive edge in the rapidly changing B2B landscape.

Customer Testimonial Videos - Your Sales Team (and Marketing Team) Will Thank You

Customer testimonial videos are an incredibly powerful tool in the realm of B2B demand generation. These videos showcase the experiences and success stories of your satisfied customers, providing tangible proof of the value and effectiveness of your product or service.

Featuring real customers sharing their authentic experiences, testimonial videos can build trust and credibility among your prospects, making them more likely to choose your solution over competitors.

In addition to enhancing your brand image, customer testimonial videos can also play a significant role in nurturing leads throughout the buying journey. By strategically placing these videos on your website, landing pages, social media channels, and email campaigns, you can demonstrate the real-world impact of your product or service, effectively addressing common objections and concerns.

Moreover, these videos can act as compelling social proof, encouraging potential customers to take action and ultimately become quality leads, driving conversions and revenue growth. Make sure your sales team is aware of what assets you have created that they can leverage in their conversations with customers.

Consider creating a central hub where all customer testimonials can live. This should allow for easy access for the team, allowing searching based on industry, customer size, etc.

Conclusion: Perfecting Your B2B Demand Generation Efforts for Long-Term Success

In conclusion, mastering B2B demand generation requires a deep understanding of its principles, a well-defined strategy, and the ability to adapt to changing market conditions. By implementing the demand gen strategies, tactics, and insights shared in this comprehensive guide, you can refine your demand generation efforts, drive revenue growth, and ensure long-term success in the competitive world of B2B marketing.

Remember that demand generation is an ongoing process that requires continuous optimization and innovation. Keep experimenting with new tactics, monitoring your KPIs, and staying informed about the latest trends to stay ahead of the curve and position your business for sustained business growth thereafter.

blog author image

Jacob Forbis

Jacob is the owner of The Customer Story. He started the business in 2017 after working in video marketing for over 6 years at a technology company based in San Antonio, TX. He has worked in corporate video since 2010 and has worked with some of the largest brands in the world.

Back to Blog
illustration of a film clapper

No Passport Required

We provide our testimonial video production services to clients all over the world and our goal is to make the process of capturing amazing, high quality client testimonials easy.

Whether you need to capture remote testimonials, on location testimonials, or event testimonials, our team can handle all aspects of the customer testimonial video production with no added travel costs, and without the need of someone from your team traveling. Get great content at a great price. Contact us to learn just how simple we make it!

high quality Video production camera

What Do Customer Testimonial Videos Cost?

We understand that for a lot of companies, corporate videos feel costly and expensive. At The Customer Story, we strive to provide transparent and up front costs to our clients.

We provide inclusive estimates with flat rate pricing so there are no surprise. A typical testimonial video production for us is usually in the $5,000 - $15,000 range, depending on scope.

Our Work

Blogs, case studies and other written content are a great first step in content marketing, but if you are leaving out video testimonials, you are missing a great opportunity.

According to Forbes Insight, 59% of senior executives would rather watch a video than read text.

Videos lead to brand awareness.

65% of those who view a video end up visiting the vendor’s website.

Brand awareness leads to sales. 50% of people who view an online marketing video end up making a purchase.

Check out a past customer testimonial video production to see for yourself.

Don't Take Our Word For It

Hear From Our Clients

Headshot of Kevin Dooley

“The Customer Story is a great partner in producing video content. High-quality work and total professionalism is the name of the game.”

Kevin Dooley


Headshot of Katie Schenck

“I loved working with Jacob and the Customer Story team. Jacob is extremely responsive, very flexible to change up the shoot at a moment’s notice or jump in to edit the final video. He is always punctual… and ready with ideas on how / where to shoot. I always know I am in good hands with Jacob and have been able to trust him with the utmost of professionalism in front of very high-level clients on a regular basis too. He’s excellent!”

Katie Schenck

Ballyhoo Blue Workshop

Headshot of Lindsay O of corporate company Epicor

“The Customer Story is a phenomenal business to work with! Jacob is easy to work with, provides quality production, and delivers on-time content. I look forward to working with him again.”

Lindsay O.

Epicor Software

Think Outside The Box

We firmly believe that the best people to market your technology products, services and/or software are your customers. The authenticity that customer stories provide is impossible to match with any other asset.

Close deals faster, super-charge your video marketing strategy, and connect with your future clients through testimonial videos from your happy and satisfied clients!

How to Choose Between Video Production Companies

When starting a new video production, there are a lot of companies to choose from. We get it. Some things that may help you choose:

Do they have case study videos for themselves? If they truly believe in what they are selling, shouldn't they be using it themselves? Here is a great one a client did for us recently.

Do they use up-front or flat-rate pricing? The cost of video production can often have lots of surprises. Make sure you know what you are paying for before locking in.

What is included in the service? Every production company is different, so be sure you ask. For us, we are a production company that helps in the whole process - from crafting interview questions, conducting a pre-interview calls, preparing the customers for the shoot, capturing great interviews, great b-roll, all the way to the video editing process.

No matter the size of your company, we want to help you promote your business and close more deals. We are testimonial experts and can help you craft effective and engaging videos.

A video testimonial camera
White logo of the customer story with a camera illustration to the right of it, with play, stop and record buttons on the front



Interested in learning more? Sign up to get on the email list!

Copyright© 2023 The Customer Story | All Rights Reserved