Testimonial Video Production That Builds Stronger Brands

We specialize in creating engaging and powerful customer testimonial videos that build brands, boost trust and increase sales.

Our team works closely with your brand to capture the stories and experiences of real customers through interviews and beautifully produced videos.

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How a Customer Testimonial Video Can Benefit Your Brand

Customer testimonial videos are an effective way to build trust with your audience and showcase the value of your product or service. They offer a personalized perspective on why customers choose you over competitors and the benefits they experience from working with you. Testimonial videos also give potential customers an authentic look into how others are using your product and what they think of it.

The reason customer testimonials are so effective is that the customer, not you, is marketing the product. We can sell our own products until we are blue in the face - but do you want your prospects to actually listen? Try a video testimonial.

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Video production of a customer testimonial with a man in a suit being interview by another man standing behind the professional camera

How The Customer Story Creates Great Customer Testimonial Videos

At The Customer Story, we know how to craft powerful stories from customer testimonials. There are a few key guidelines we follow when we create testimonial videos for our clients that we believe drive great results:

Be Authentic. The reason a customer testimonial video works is because the viewer believes that the customer is sharing their real opinion. It's what we call social proof. Which leads us to our next point...

Don't use a script. At The Customer Story we have done hundreds, if not thousands, of interviews and time and time again we find that a script destroys the authenticity of the testimonial video.

Tell a good story. Humans are storytellers - and we love listening to good stories. What makes a good story? A beginning, middle and end. If you use good story telling techniques (we consider ourselves experts at this) your customer testimonial video will be great.

Where Should I Use Customer Testimonials?

There are actually quite a few options of where in the funnel your testimonial video can live. You can use a traditional testimonial video at the bottom of the funnel when your sales team is trying to close a lead.

But don't shy away from top of funnel placements either? How about a compilation of testimonial videos in one short, engaging piece? Feel free to contact us and we'd be happy to brainstorm ideas on how to leverage your testimonial video to its fullest potential within your marketing strategy.

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Woman sitting in a green chair being interviewed for a customer testimonial

Our Testimonial Video Production Process

When beginning a new customer testimonial video production, our team works to ensure that the story is tailored specifically to your brand’s goals and objectives. We are with you for the entire process. Below is the typical testimonial video production process that we follow when creating a customer testimonial video:

1. Planning & Strategy: We work closely with your brand to understand the objectives of your testimonial video production, target audience and desired outcomes.

2. Filming & Interviews: Our highly professional team then works on-site (or virtually) to conduct interviews and capture meaningful responses and the customer’s story. Our film crew will capture b-roll and great video content.

3. Editing & Post-Production: Once the footage is captured, our editors work to bring the story to life with beautiful transitions, music and sound design. We take the interview footage and craft a short, engaging and convincing testimonial video.

4. Delivery & Optimization: The final testimonial video is delivered in digital format for publication on your website, social channels or other online portals. We can also create social media optimized versions of the the video testimonial as well. We'll be sure to discuss those options as we move through the testimonial video production process.

From the Blog

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Testimonial Video Distribution Strategies: How to Reach Your Target Audience

July 31, 202312 min read

Testimonial Video Distribution Strategies: How to Reach Your Target Audience

Customer testimonial videos are a powerful tool for businesses to showcase their products or services and build trust with potential customers. However, creating a great testimonial video is only half the battle. A successful video distribution strategy is essential to ensure that the video reaches the right audience and has the desired impact.

At our company, we have found that there are several effective customer testimonial video distribution strategies that businesses can use to maximize the reach and impact of their videos. One key strategy is to leverage social media platforms and video streaming sites such as Facebook, Instagram, LinkedIn, and TikTok to promote the video to a targeted audience.

Another effective approach is to partner with relevant industry influencers or thought leaders who can help amplify the video's message to their followers. Finally, businesses can also use paid advertising on platforms such as YouTube or Google Ads to ensure that the video is seen by a wider audience.

Understanding Your Target Audience

Customer video testimonials are a powerful sales tool, but only if they resonate with your target audience. The key is understanding who you are trying to reach and what motivates them.

When selecting customers for video testimonials, consider demographics like age, location, gender, and income level. What industry and job roles are they in? What challenges do they face that your product solves?

Get to know your different customer personas well. Then you can identify ideal customers to feature who share the same pain points and goals as your audience.

If your target is financial services marketers, a testimonial from another marketer explaining how you helped them drive leads and ROI will connect much better than a generic endorsement.

Your audience also needs to relate to the person in the video. Select customers who come across as trustworthy, likable and articulate on camera.

They should have enough in common with viewers that your audience believes, "this could be me." With the right customer testifying, your target audience will better engage with the content and find it authentic and compelling.

Customer video testimonials are powerful. But they must speak directly to who you are trying to reach. By understanding your audience and choosing the right customers to feature, your testimonials will resonate and feel genuine to the people who matter most.

Creating Authentic and Engaging Content

When it comes to creating great customer testimonial videos, authenticity is key. We want to make sure that our videos accurately reflect the experiences and opinions of our customers, without any exaggeration or false claims. One way to achieve this is by using storytelling techniques to create a narrative that is both engaging and truthful.

By involving our team in the video creation process, we can ensure that the content is conversational and relatable. Our team members can help to guide the conversation and ask questions that will elicit genuine responses from our customers. Additionally, using graphics and visual interest can help to keep viewers engaged and make the video more visually appealing.

Storytelling Techniques

When crafting your customer testimonial videos, you want to make sure that you are telling a compelling story. This means focusing on the experiences and emotions of your satisfied customers, rather than just listing off features or benefits. By framing the video as a narrative, we can create a more engaging and memorable experience for viewers.

Involving the Team

Your team members can play a crucial role in the video creation process. By involving them in the interview process, you can ensure that the conversation is natural and conversational. Additionally, your staff can help to guide the conversation and ask follow-up questions that will elicit more detailed and authentic responses.

Using Graphics and Visual Interest

In addition to creating a compelling narrative, you also want to make sure that your customer testimonial videos are visually interesting. This means using graphics, animations, and other visual elements to keep viewers engaged and make the video more visually appealing. By combining strong visuals with authentic storytelling, you can create customer testimonial videos that are both engaging and impactful.

Effective Distribution Strategies for Customer Testimonial Videos

When it comes to distributing customer testimonial videos, we have found that there are several effective strategies that can help increase their reach and impact. By leveraging various channels and platforms, we can ensure that our videos are seen by the right people at the right time.

Leveraging Social Media Platforms

Social media platforms like Facebook, Twitter, and LinkedIn can be incredibly powerful tools for distributing customer testimonial videos. By sharing videos on these platforms, you can reach a large audience and generate engagement and interest. We recommend creating a social media calendar to plan out when and where to share videos, and using relevant hashtags to increase visibility and reach.

When sharing customer testimonial videos on social media, it's important to include compelling captions that highlight the key benefits and emotional impact of the video. The caption should inspire viewers to watch the full video.

Furthermore, we should experiment with different video lengths and formats - shorter videos may work better on some platforms, while longer testimonials can be shared on YouTube. Finally, encouraging viewers to like, comment and share the videos can help increase viral distribution.

Email Newsletters

Email newsletters are another effective way to distribute customer testimonial videos. By including videos in your newsletters, you can provide valuable content to your subscribers and encourage them to share with their networks. We suggest segmenting your email list to ensure that videos are being sent to the most relevant audience, and including a clear call-to-action to encourage viewers to take action.

When including customer testimonial videos in email newsletters, it's important to personalize the messaging based on subscriber segments. For example, for prospective customers we may want to highlight how the video demonstrates the value of your products or services. For existing customers, you can focus on how other customers have succeeded with your company.

Email newsletters also allow you to include a strong call-to-action, like a link to a free trial or discounted offer, to convert viewers. Following up with data and metrics on video viewership and clicks can help you refine your video newsletter strategy over time.

Company's Website and Landing Pages

Your company's website and landing pages are also important channels for distributing customer testimonial videos. By embedding videos on relevant pages, you can provide social proof and increase conversions.

We recommend creating a dedicated page or section on our website for all of your customer testimonial videos, and optimizing landing pages with videos to increase engagement and interest.

When featuring testimonial videos on your website, it's key to showcase them prominently on high-traffic pages like the homepage, product and pricing pages. Videos should auto-play or have strong clickable preview images to encourage visitors to watch them.

You can also embed videos on targeted landing pages - for example, a testimonial from a customer in the software industry for a landing page targeted to software companies. On all pages, include links and calls-to-action to convert visitors after watching the videos. Use A/B testing to determine which video placement, length and calls-to-action increase conversions.

Sales Calls

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Testimonial videos can also be a powerful tool during sales calls. By sharing relevant videos with prospects, you can provide social proof and help build trust and credibility. We suggest creating a library of videos that are relevant to different stages of the sales cycle, and using them strategically during calls.

When using testimonial videos in sales calls, it's important to segment your video library by customer profile, industry, job role, and pain points addressed. This allows sales reps to easily find the most relevant videos for each prospect.

The videos should be short and impactful - generally 60-90 seconds. Sales reps can introduce the video, play it during a screen share, and then discuss how your product or service delivered similar value. Following up with custom case studies and ROI data makes the video content even more compelling.

Written Case Studies

Finally, written case studies can be a great complement to testimonial videos. By including both written and video content, you can provide a more comprehensive view of your customers' experiences and successes. We recommend using written testimonials to provide more detailed information and context, and using videos to provide emotional impact and social proof.

Written case studies allow you to provide in-depth details on a customer's challenges, your solution, and quantifiable results. You can cite statistics, ROI metrics, and test results that validate the value delivered.

The case study can then be distributed via the website, sales collateral, social media, and newsletters. Pairing a written case study with a short, powerful customer testimonial video provides the best of both worlds: data-driven details and an emotional perspective from a real customer. The case study and video together make for very persuasive and memorable content.

Optimizing a Customer Testimonial Video

Title and Context

When creating a video testimonial, it's important to give it a clear and attention-grabbing title that accurately reflects the content of the video. This will help potential viewers quickly understand what the video is about and whether it's relevant to them.

Additionally, including context in the video can help establish credibility and build trust with the viewer. This can be done by including details about the speaker, their experience with the product or service, and any relevant background information.

Call to Action

A clear call to action is essential for any video testimonial. This can be as simple as encouraging viewers to visit a website or contact the company for more information. It's important to make the call to action prominent and easy to follow, so viewers know exactly what they should do next.

Including a clickable link or phone number in the video can also help increase engagement and make it easier for viewers to take action.

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Aspect Ratios

Choosing the right aspect ratio for your customer video testimonial is important for optimizing its impact. For example, a 16:9 aspect ratio is great for widescreen displays, while a square 1:1 aspect ratio is ideal for social media platforms like Instagram.

It's also important to consider the orientation of the video, as vertical videos are becoming increasingly popular on mobile devices. By optimizing the aspect ratio and orientation of your video testimonial, you can ensure that it looks great on any device and platform.

Overall, optimizing your video testimonials with a clear title, context, call to action, and aspect ratio can help increase engagement and drive results. By following these best practices, you can create more effective video testimonials that resonate with our target audience.

Measuring Success of a Video Testimonial

When it comes to measuring the success of your customer testimonial video distribution strategy, there are a few key metrics to keep in mind. In particular, we recommend focusing on conversion rates and response rates.

Conversion Rates

Conversion rates are a critical metric to track when it comes to customer testimonials. After all, the ultimate goal of your distribution strategy is likely to convert viewers into customers. By tracking conversion rates, you can get a sense of how effective your videos are at driving sales.

To calculate your conversion rate, simply divide the number of people who watched your video by the number of people who ultimately made a purchase. This will give you a sense of how many people are taking action based on your videos.

Response Rates

Response rates are another important metric to track. These refer to the number of people who engage with your videos in some way, whether that means clicking through to your website, filling out a contact form, or simply leaving a comment.

To calculate your response rate, you can divide the number of people who engaged with your video by the total number of people who viewed it. This will give you a sense of how engaged your audience is and how effective your videos are at driving interactions.

Overall, by tracking these metrics, you can get a better sense of how effective your testimonial video distribution strategy is. By making tweaks and adjustments based on your results, you can continue to improve your approach and drive even better results over time.

Case Studies and Examples

The Customer Story

At The Customer Story, we've seen firsthand the power of using customer testimonials as part of our marketing strategy. By featuring real customers sharing their experiences with our service, we've been able to build trust with potential customers and increase conversions.

One of our most successful customer testimonials features a long time technology client, Rackspace. In the video, they share how The Customer Story helped them capture amazing testimonial videos and make a positive impact on their marketing campaigns and goals.

To distribute this video, we shared it on our website, social media accounts, and included it in email campaigns targeted at individuals interested in video production. We also shared the video as part of our sales call process.

Overall, this testimonial video has been a valuable asset in our marketing efforts and has helped us connect with potential customers in a more authentic and meaningful way. You can check out the video here:


In conclusion, Testimonial Video Distribution Strategies are an effective marketing tool for businesses looking to increase their reach and credibility. By leveraging the power of video marketing, businesses can create compelling content that resonates with their target audience and drives conversions.

As we've discussed throughout this article, there are several key factors to consider when developing a successful Testimonial Video Distribution Strategy. These include identifying your target audience, choosing the right distribution channels, and creating engaging and informative content that highlights the benefits of your products or services.

Overall, we believe that Testimonial Video Distribution Strategies are an essential component of any comprehensive marketing strategy. By incorporating video testimonials into your marketing mix, you can build trust with your audience, establish your brand as a thought leader in your industry, and ultimately drive more sales and revenue for your business.

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Jacob Forbis

Jacob is the owner of The Customer Story. He started the business in 2017 after working in video marketing for over 6 years at a technology company based in San Antonio, TX. He has worked in corporate video since 2010 and has worked with some of the largest brands in the world.

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No Passport Required

We provide our testimonial video production services to clients all over the world and our goal is to make the process of capturing amazing, high quality client testimonials easy.

Whether you need to capture remote testimonials, on location testimonials, or event testimonials, our team can handle all aspects of the customer testimonial video production with no added travel costs, and without the need of someone from your team traveling. Get great content at a great price. Contact us to learn just how simple we make it!

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What Do Customer Testimonial Videos Cost?

We understand that for a lot of companies, corporate videos feel costly and expensive. At The Customer Story, we strive to provide transparent and up front costs to our clients.

We provide inclusive estimates with flat rate pricing so there are no surprise. A typical testimonial video production for us is usually in the $5,000 - $15,000 range, depending on scope.

Our Work

Blogs, case studies and other written content are a great first step in content marketing, but if you are leaving out video testimonials, you are missing a great opportunity.

According to Forbes Insight, 59% of senior executives would rather watch a video than read text.

Videos lead to brand awareness.

65% of those who view a video end up visiting the vendor’s website.

Brand awareness leads to sales. 50% of people who view an online marketing video end up making a purchase.

Check out a past customer testimonial video production to see for yourself.

Don't Take Our Word For It

Hear From Our Clients

Headshot of Kevin Dooley

“The Customer Story is a great partner in producing video content. High-quality work and total professionalism is the name of the game.”

Kevin Dooley


Headshot of Katie Schenck

“I loved working with Jacob and the Customer Story team. Jacob is extremely responsive, very flexible to change up the shoot at a moment’s notice or jump in to edit the final video. He is always punctual… and ready with ideas on how / where to shoot. I always know I am in good hands with Jacob and have been able to trust him with the utmost of professionalism in front of very high-level clients on a regular basis too. He’s excellent!”

Katie Schenck

Ballyhoo Blue Workshop

Headshot of Lindsay O of corporate company Epicor

“The Customer Story is a phenomenal business to work with! Jacob is easy to work with, provides quality production, and delivers on-time content. I look forward to working with him again.”

Lindsay O.

Epicor Software

Think Outside The Box

We firmly believe that the best people to market your technology products, services and/or software are your customers. The authenticity that customer stories provide is impossible to match with any other asset.

Close deals faster, super-charge your video marketing strategy, and connect with your future clients through testimonial videos from your happy and satisfied clients!

How to Choose Between Video Production Companies

When starting a new video production, there are a lot of companies to choose from. We get it. Some things that may help you choose:

Do they have case study videos for themselves? If they truly believe in what they are selling, shouldn't they be using it themselves? Here is a great one a client did for us recently.

Do they use up-front or flat-rate pricing? The cost of video production can often have lots of surprises. Make sure you know what you are paying for before locking in.

What is included in the service? Every production company is different, so be sure you ask. For us, we are a production company that helps in the whole process - from crafting interview questions, conducting a pre-interview calls, preparing the customers for the shoot, capturing great interviews, great b-roll, all the way to the video editing process.

No matter the size of your company, we want to help you promote your business and close more deals. We are testimonial experts and can help you craft effective and engaging videos.

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