Video Production San Antonio

The Customer Story provides high quality and professional San Antonio video production services. We work with some of the largest brands in San Antonio including Whataburger, Rackspace, WellMed and more.

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Our San Antonio Video Production Services

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Video testimonials offer a powerful way for future clients to gain insight into the experiences of your current clients. By watching a current client describe and discuss their engagement with your company, future clients can gain a deeper understanding of the value and benefits of working with you, which can take their desire to partner with you to new heights.

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2020 was a year of profound change that saw a rapid increase in the use of remote communication tools as more companies switched to all-remote workforces. Even without the ability to meet customers in person, it is still possible to capture valuable corporate videos from them.

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As in-person conferences make a comeback, seize the opportunity to capture high-quality corporate event videos from all of your partners, customers, and target audiences who will be gathered in one place.

Testimonial videos, promotional videos, presentation videos, partner videos, and more are all excellent options for content that can be produced at conferences. San Antonio, Texas has a vibrant event scene and we are here to help you make the most of it.

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At The Customer Story, we offer a range of video editing options for our San Antonio, Texas clients to meet your needs and budget. Choose from one-time full video production services or monthly contracts to find the model that works best for you.

Our post production team of highly passionate and creative professionals are experienced in creating compelling commercial videos and can assist with any type of video project., Let us help you craft expert video content that showcases your company and its offerings.

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After starting as a small production company based in San Antonio, over the years we have grown to having corporate video clients all over the state and country.

We have crews available across the US, and can even travel when the budget and project allows. If you're starting a project that multiple cities, reach out as we can save you time and money.

Click the link to learn more about our local video production offerings.

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There's no denying that video content reigns supreme on social media platforms like TikTok, Facebook, LinkedIn, YouTube, and Instagram. If you want to get the most out of your San Antonio video productions on these platforms,

The Customer Story offers a monthly service to help you leverage and optimize your existing video content. For a modest additional cost, you can repurpose your existing video production projects for different social media channels, maximizing your social media marketing efforts.

From the Blog

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Mastering Lighting for Testimonial Video Production

July 18, 202313 min read

Testimonial videos have emerged as a cornerstone of successful marketing strategies for businesses in a broad range of industries. They are powerful tools used to foster trust, highlight customer satisfaction, and attract potential customers.

Over the years, we've seen an evolution in the creation and consumption of testimonial videos. They've transitioned from optional extras to vital elements in the content marketing mix.

As they continue to grow in popularity, so does the need for these videos to be professionally produced, and lighting plays an integral role in this process.

While the content and delivery of testimonials are undeniably important, one aspect that often falls by the wayside is lighting. The way a scene is lit can dramatically enhance the quality of your testimonial videos, making them more engaging and impactful.

This blog post aims to shed light on this vital subject, exploring expert lighting techniques that will illuminate your testimonial videos and help them truly shine.

Understand the Importance of Lighting in Testimonial Videos

studio light

Lighting serves as a key player in setting the mood, emphasizing facial expressions, and captivating attention in testimonial videos. But to truly appreciate the role of lighting, it's worth understanding the science behind it.

Light, an essential element of photography and videography, can be hard or soft. Hard light, like that from a spotlight, produces sharp, distinct shadows. Soft light, on the other hand, like that on an overcast day, leads to softer, less defined shadows. Hard light can be used to create a dramatic effect, while soft light usually results in more flattering, even illumination.

The Science of Lighting

To fully harness the power of lighting in testimonial video production, one must first understand its fundamental principles. Just as a painter uses different brushes and colors to create a work of art, a videographer uses light as a tool to create depth, highlight details, and evoke emotions. There are several key aspects to consider when discussing the science of lighting.

Firstly, it's crucial to understand how light behaves. Light follows the inverse square law, meaning that the intensity of light is inversely proportional to the square of the distance from the source.

In simpler terms, the further the light source is from your subject, the less intense it appears. This is why small adjustments in the distance of your lighting can have a significant effect on your shot.

Secondly, it's important to distinguish between hard and soft light. Hard light is direct light that has not been diffused. It casts stark, well-defined shadows and creates high-contrast images.

This type of lighting can be dramatic and edgy but can also produce unflattering results by accentuating wrinkles and imperfections.

On the other hand, soft light is light that has been diffused or scattered. It casts gentle, less defined shadows and creates images with a broader range of tones. Soft light is flattering for most subjects and is generally preferred for testimonial videos to portray the subject in a positive light.

Another crucial concept in lighting is color temperature, measured in degrees Kelvin (K). Lower temperatures (around 2000-3000K) produce warm, orange light, often associated with sunrise or sunset. Higher temperatures (above 5000K) yield a cooler, blue light, similar to a cloudy day. The choice of color temperature can drastically affect the mood and perception of your video.

Understanding these principles of lighting is essential for video production. By manipulating distance, light hardness, and color temperature, you can control the aesthetic and emotional impact of your testimonial videos. Thus, light is not merely an illuminator—it's a storyteller.


Lighting is a crucial aspect when it comes to ensuring the visibility of your subjects in testimonial videos. Good lighting doesn't merely mean that everything is well-lit; it means that the lighting complements the subject and the setting, enabling the audience to focus on the message being delivered without distractions.

Without proper lighting, you risk the creation of harsh shadows, uneven lighting, or poor visibility. These problems can become distractions, leading the audience away from the essential content of your testimonials. For instance, dark shadows could obscure a subject's facial expressions, an essential aspect of human communication. Or, uneven lighting might focus the viewer's attention on less important areas of the scene, diverting their attention from the subject.

Additionally, good lighting adds depth to your shots. By carefully controlling the light and shadows in your scene, you can make your subjects stand out from the background, giving a three-dimensional feel to your videos and making them more engaging to watch.

Emotional Impact:

lighting for testimonial video

Lighting plays a significant role in shaping the emotional tone of your testimonial videos. Through careful lighting design, you can guide your viewer's emotional response and deepen their engagement with the content.

For instance, softer, warm lighting can create an atmosphere of intimacy and warmth, making viewers more receptive to the testimonials being shared. It can evoke feelings of comfort, honesty, and empathy, helping to build a strong emotional connection between the viewer and the person sharing their testimonial.

In contrast, cooler or harsher lighting might be used to convey a more serious, stark, or professional tone. Lighting can also be used to highlight important moments or changes in mood within a testimonial.

By consciously using lighting to evoke specific emotions, you can also capture emotional moments to enhance the effectiveness of your video testimonial and make them more impactful for your audience.


The quality of lighting in your video testimonial is a direct reflection of your brand's professionalism and attention to detail. Just as a well-lit photograph looks more professional than a poorly lit one, well-lit video testimonials convey a sense of quality and expertise.

Poorly lit videos can give an impression of carelessness, suggesting a lack of effort or investment in creating the video. This lack of professionalism in presentation can extend to the audience's perception of your brand, making them less likely to trust your products or services.

On the other hand, a well-lit video can instill confidence in potential customers. It shows that you value quality and professionalism, which can transfer to how they perceive your products or services. It suggests that you're willing to put in the time, effort, and resources necessary to present your brand in the best possible light, creating a positive impression on your potential customers.

In conclusion, proper lighting enhances visibility, creates emotional impact, and conveys professionalism, all of which are essential for creating an effective video testimonial. By paying attention to lighting in your videos, you can ensure that your message is conveyed clearly and compellingly to your audience.

Key Light and Fill Light: Lighting Techniques for Testimonial Videos 

Understanding the importance of lighting brings us to the practical aspect – how to effectively light your video testimonial. There are several expert techniques to choose from:

Three-Point Lighting:

This classic lighting technique involves using three primary light sources - key light, fill light, and backlight. The key light is the main light source that illuminates the subject's face, usually placed at a 45-degree angle to the side.

The fill light helps reduce shadows by filling in the opposite side of the subject, and the backlight separates the subject from the background, adding depth to the shot.

Natural Light:

Utilizing natural light can provide a soft and flattering look to your testimonial video. Position the subject near a window with diffused light or shoot outdoors during the golden hour (the hour after sunrise or before sunset). Avoid harsh sunlight that can create unflattering shadows or cause the subject to squint.

Softbox or Umbrella Lighting:

Softbox or umbrella lighting setups are ideal for achieving a well-diffused and even light source. These tools help eliminate harsh shadows and create a more flattering look. Place the softbox or umbrella slightly above and in front of the subject, ensuring the light falls evenly on their face.

Background Lighting:

Don't forget about the background in your video testimonial. Adding a subtle backlight or accent light to the background can create depth and visual interest. This technique helps separate the subject from the background and adds a professional touch to your videos.

Tips for Lighting Setup and Equipment 

With the right strategies and equipment, you can bring the vision for your video testimonial to life. Here are detailed tips for setting up your lighting and selecting the right equipment for shooting video.

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Test and Adjust:

Before you dive into recording your video testimonials, it is of utmost importance to spend time testing and adjusting your lighting setup. This is not a step to overlook, as small alterations can dramatically change the mood and aesthetic of your while shooting video testimonials.

Begin with setting up your main light source and experiment with different camera angles too. A slight shift can change the shadows and highlights on your subject, contributing to their overall appearance. Adjust the intensity of your light source too. Would a softer light better suit your video’s tone, or does a brighter light make your subject pop?

Remember, light follows the inverse square law: doubling the distance between your light and the subject quarters the brightness of the light. This rule means slight changes in the position of your lights off camera, can have significant effects on your video’s final look.

Take test shots after setting up your lighting and carefully review them. Look out for issues such as overexposure, underexposure, or harsh shadows. By identifying and correcting any potential problems before the actual video shoot, you save time and ensure your video testimonial comes out as professionally as possible.

Lighting Equipment:

Lighting equipment is an investment that can significantly improve the quality of your video testimonials. When deciding on the type of lighting to use, take into account the size of your shooting space, the number of subjects, and the desired effect you wish to achieve.

LED panels are versatile, offering adjustable brightness and color temperature. They're energy-efficient, with a long lifespan, making them cost-effective for long-term use. For videos with a single subject, ring lights are a popular choice, providing an evenly distributed light that helps reduce shadows and enhance facial features.

For a softer, more flattering light, consider softboxes. They diffuse light, reducing contrast and softening shadows, ideal for video testimonials where you want to present your subjects in the best light. Reflectors can be used to bounce light onto your subject, filling in shadows without the need for additional light sources.

When selecting your equipment, consider compatibility with your existing gear, ease of setup, and control over the light's intensity and direction.

light equipment

Color Temperature:

The color temperature of your lighting can dramatically impact the mood and tone of your video testimonials. Measured in Kelvin (K), color temperature ranges from warm (lower values) to cool (higher values).

Warmer light creates a cozy, intimate atmosphere, while cooler light is associated with a more professional or clinical setting. The color temperature you choose should align with the mood you want to convey in your video testimonials.

Aim to match the color temperature of your artificial lights with the ambient light in your shooting environment. Mixing color temperatures can result in a confusing visual aesthetic. Use a white balance setting on your camera to correct any color temperature disparities and ensure consistency throughout your video.

Remember that understanding your equipment, from the characteristics of your lights to the settings on your camera, is essential for effective lighting control.

Common Lighting Mistakes and How to Avoid Them

Effective lighting is as much about avoiding mistakes as it is about applying the right techniques. Even with the best intentions, one can stumble into common lighting pitfalls. Here are some frequent errors and tips on how to avoid them:


When a video is overexposed, it's too bright, causing a loss of detail in the lightest parts of the shot. This error can make the video harsh and challenging to view and cause essential details to be lost in a wash of light.

Overexposure often happens when the lighting equipment is too bright or too close to the subject, or the camera settings are not correctly adjusted for the lighting conditions. To prevent overexposure, you need to have a firm grasp of your camera settings, particularly aperture, shutter speed, and ISO.

Using a histogram, a graphical representation of the tonal values in your image, can help you detect overexposure before it ruins your shot. The histogram should be evenly distributed, and if it's skewed to the right, your image is likely overexposed.

Also, pay close attention to your lighting setup. Dim your lights or increase their distance from the subject if necessary. Remember, small adjustments can make a big difference.

Mixing Light Sources:

Different light sources can have varied color temperatures, leading to inconsistent lighting in your videos. This inconsistency can result in strange color casts, making your video appear unprofessional.

For example, mixing tungsten light (which is warm) and fluorescent light (which is cooler) can cause some areas of your shot to appear orange and others to look blue.

To avoid this, ensure all your artificial lights match in color temperature. If you're using natural light, try to balance your artificial lights to match it as closely as possible, or use a color correcting gel to adjust the color temperature of your artificial lights.

Ignoring Natural Light:

If you're shooting indoors near windows, failing to account for natural light can wreak havoc on your artificial lighting setup. Natural light varies throughout the day and can flood your scene with unwanted light, introducing inconsistencies in your lighting.

To control natural light, consider the time of day you're shooting outdoors and the position of windows. Use blinds, curtains, or diffusers to control the amount of natural light entering the room.

Alternatively, you can adjust your setup to use the natural light to your advantage. For instance, positioning your subject near a window can provide beautiful, soft lighting. But remember to white balance your camera correctly to match any artificial lights you may be using.

Avoiding these common lighting mistakes can drastically improve the quality of your video testimonial, allowing your subjects and their stories to shine.

Wrapping it Up

Illuminating a testimonial video with expert lighting techniques can elevate the quality and impact of your video content. By understanding the importance of lighting in testimonial video, exploring key lighting techniques, and following essential tips for lighting setup and equipment, you can create engaging and professional videos that leave a lasting impression on your audience.

Proper lighting enhances visibility, evokes emotions, and adds a sense of professionalism to your testimonial video. Implementing the three-point lighting technique, harnessing the power of natural light, utilizing softbox or umbrella lighting, and incorporating background lighting can make a significant difference in the overall visual appeal of your videos.

Remember to test and adjust your lighting setup before recording to ensure optimal results. Investing in high quality video lighting equipment and considering factors such as color temperature will further enhance the effectiveness of your lighting.

By illuminating your testimonial video effectively, you create a visually appealing and immersive experience for your viewers. Engaging lighting techniques help captivate attention, highlight emotions, and ultimately strengthen the impact of the testimonials being shared.

So, don't overlook the power of lighting in your testimonial videos. Embrace these expert techniques and take your videos to new heights, leaving a lasting impression on your audience and driving positive results for your business. Illuminate your testimonials and watch them shine!

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Jacob Forbis

Jacob is the owner of The Customer Story. He started the business in 2017 after working in video marketing for over 6 years at a technology company based in San Antonio, TX. He has worked in corporate video since 2010 and has worked with some of the largest brands in the world.

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Why The Customer Story?

There are a lot of options when it comes to video production companies in San Antonio. We've been working in San Antonio for over 10 years and have worked with some of the best companies in the area. Companies like Rackspace, Whataburger, San Antonio Zoo, WellMed, Red McCombs, Cavender, Alamo Colleges, and more.

We're a creative agency that is dedicated to providing high quality, engaging and effective San Antonio video productions. From pre-production all the way to post production - we are committed to you and your project and seeing your marketing campaign achieve success.

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No Passport Required

We don't just work on San Antonio Video productions - we have clients all over the world and our goal is to make the process of capturing amazing, high quality video easy.

Whether you need to capture video at an event, testimonials from clients spread out across many locations, or something else entirely, our team can handle all aspects of the production and without the need of someone from your team traveling. Get great content at a great price. Contact us to learn just how simple we make it!

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Partner With Us

No matter the size of your company, we want to help you promote your business and close more deals. We are San Antonio video production experts and can help you craft effective and engaging videos.

Our production company will work with your team to develop the creative vision and creative concepts, and share our industry expertise to make your San Antonio, TX video production a success. We work with small businesses and large!

Think Outside The Box

We firmly believe that video is the best way to communicate to your target audience authentically and effectively. The authenticity that videos provide is impossible to match with any other asset.

Close deals faster, grow your brand, teach your students, and much more, all with the power of video production!

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Our San Antonio Video Work

Blogs, case studies and other written content are a great first step in content marketing, but

if you are leaving out video, you are missing a great opportunity.

According to Forbes Insight, 59% of senior executives would rather watch a video than read text.

Videos lead to brand awareness.

65% of those who view a video end up visiting the vendor’s website.

Brand awareness leads to sales. 50% of people who view an online marketing video end up making a purchase.

Check out some of our past San Antonio video productions!

Don't Take Our Word For It

Hear From Our Clients

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“The Customer Story is a great partner in producing video content. High-quality work and total professionalism is the name of the game.”

Kevin Dooley


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“I loved working with Jacob and the Customer Story team. Jacob is extremely responsive, very flexible to change up the shoot at a moment’s notice or jump in to edit the final video. He is always punctual… and ready with ideas on how / where to shoot. I always know I am in good hands with Jacob and have been able to trust him with the utmost of professionalism in front of very high-level clients on a regular basis too. He’s excellent!”

Katie Schenck

Ballyhoo Blue Workshop

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“The Customer Story is a phenomenal business to work with! Jacob is easy to work with, provides quality production, and delivers on-time content. I look forward to working with him again.”

Lindsay O.

Epicor Software

Even More Corporate Video Services

Marketing Video Production

At The Customer Story, our video marketing production capabilities help our clients reach their marketing goals in powerful and effective ways. Using creativity, expertise, and business knowledge, our team of experienced professionals can create engaging videos with high production values that will captivate your customer base.

Explainer Video Production

One of the most common video types we get asked about are explainer videos. Most companies could benefit from a video that succinctly and effectively describes their product and capabilities.

We understand the importance of getting your message across quickly and in an engaging way.

Animation Video Production

If you're looking for something a bit more creative - animation video is the perfect solution. With an animated corporate video, the possibilities are endless. We can create any type of video to meet your goals and needs. From short 2D explainer videos to full 3D animation masterpieces - our animation partners have you covered!

Sometimes our clients are afraid that an animated corporate video won't work in a buttoned up corporate environment. While every market is different, we have found that animated videos provide unique and interesting content that audiences enjoy viewing.

Training Video Production

We've all seen those cheesy training videos from the 90s, right? At The Customer Story, our corporate training videos are nothing like that. We are a video production company that takes corporate video seriously (and creatively) and that applies to training videos as well.

It is important to entertain and engage the audience, while also getting the important information across in a retainable way.

Promotional Video Production

Promotional videos are used to promote a product or service, announce an event, getting people excited about something or simply to showcase the best features of your business. Every promotional video needs to be unique and creative - that's what we specialize in here at The Customer Story!

Product Video Production

Product videos are a great way to demonstrate a product or service. A video that captures the features and benefits of what you have to offer will help your customers understand it better and make them more likely to purchase from you.

We create videos that show off your products in an engaging way, helping you increase sales and brand engagement. If you are an e-commerce or retail company, our product video team has what it takes to increase sales using video.

Brand Video Production

Your brand is the way that the world and your market sees your company. We are a little biased, but we think video is one of the best ways to put your brand values and essence into the marketplace.

Corporate video productions don't have to be stale, boring, or stuffy. It can match


corporate culture and brand identity.

Website Video Production

I don't know about you - but we have been around the block long enough to remember when most businesses didn't have a website (yeah, we're that old). And now, it seems every business has one. Again, we are biased, but we feel corporate videos on websites are going in the same direction.

As the internet matures, customers and clients (and employees) expect video from the websites they visit because it is the most efficient and effective way to communicate your brand, your product and services, your expertise, and more. Don't get left behind.

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