Video Production San Antonio

The Customer Story provides high quality and professional San Antonio video production services. We work with some of the largest brands in San Antonio including Whataburger, Rackspace, WellMed and more.

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Our San Antonio Video Production Services

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Video testimonials offer a powerful way for future clients to gain insight into the experiences of your current clients. By watching a current client describe and discuss their engagement with your company, future clients can gain a deeper understanding of the value and benefits of working with you, which can take their desire to partner with you to new heights.

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2020 was a year of profound change that saw a rapid increase in the use of remote communication tools as more companies switched to all-remote workforces. Even without the ability to meet customers in person, it is still possible to capture valuable corporate videos from them.

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As in-person conferences make a comeback, seize the opportunity to capture high-quality corporate event videos from all of your partners, customers, and target audiences who will be gathered in one place.

Testimonial videos, promotional videos, presentation videos, partner videos, and more are all excellent options for content that can be produced at conferences. San Antonio, Texas has a vibrant event scene and we are here to help you make the most of it.

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At The Customer Story, we offer a range of video editing options for our San Antonio, Texas clients to meet your needs and budget. Choose from one-time full video production services or monthly contracts to find the model that works best for you.

Our post production team of highly passionate and creative professionals are experienced in creating compelling commercial videos and can assist with any type of video project., Let us help you craft expert video content that showcases your company and its offerings.

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After starting as a small production company based in San Antonio, over the years we have grown to having corporate video clients all over the state and country.

We have crews available across the US, and can even travel when the budget and project allows. If you're starting a project that multiple cities, reach out as we can save you time and money.

Click the link to learn more about our local video production offerings.

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There's no denying that video content reigns supreme on social media platforms like TikTok, Facebook, LinkedIn, YouTube, and Instagram. If you want to get the most out of your San Antonio video productions on these platforms,

The Customer Story offers a monthly service to help you leverage and optimize your existing video content. For a modest additional cost, you can repurpose your existing video production projects for different social media channels, maximizing your social media marketing efforts.

From the Blog

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Why testimonial videos just work

August 24, 20234 min read

The Power of Testimonial Videos in Boosting Conversions and Growth

In the ever-evolving landscape of digital marketing, businesses are continuously seeking innovative ways to engage their audience and convert them into loyal customers. While traditional display and still ads are losing their effectiveness, testimonial videos have emerged as a powerhouse strategy that not only resonates with potential clients but also significantly impacts a company's bottom line. This blog delves into the tangible benefits of testimonial videos, shedding light on how they drive conversions and contribute to business growth. By understanding the psychology behind their effectiveness and learning how to leverage them, you can amplify your marketing efforts and achieve remarkable returns on investment (ROI).

The Psychology Behind Testimonial Videos

Influencing Purchasing Decisions

Testimonial videos harness a unique power—the ability to tap into the psychology of trust and social proof. In an era where consumers are more discerning than ever, the opinions and experiences of their peers hold immense sway over their choices. Here's how testimonial videos work their magic:

Establishing Trust and Credibility

Testimonial videos showcase authentic experiences and endorsements from real clients. When prospects witness genuine individuals sharing their positive interactions with a brand, it fosters a sense of trust and credibility that traditional marketing messages often struggle to achieve. The relatable human element creates a personal connection, reducing skepticism and making potential customers more inclined to believe in the brand's offerings.

Relating to Relatable Experiences

Humans are wired to empathize with others and seek familiarity. Testimonial videos leverage this innate tendency by presenting relatable experiences that resonate with the viewer's own challenges and aspirations. As viewers see themselves in the shoes of satisfied clients, the likelihood of forming an emotional connection increases significantly, ultimately influencing their purchasing decisions.

Girl watching reviews

From Views to Conversions

The Conversion-Boosting Impact of Testimonial Videos

While garnering views and engagement is essential, the true measure of a marketing strategy's success lies in its ability to convert leads into paying customers. Testimonial videos, with their unique blend of storytelling and social proof, wield considerable influence in driving conversions. Let's explore how:

Compelling Storytelling for Engagement

Human beings are hardwired for stories. Testimonial videos capitalize on this fundamental aspect of human nature by weaving a narrative around the client's journey, struggles, and triumphs. The emotional resonance generated by these stories draws viewers in, keeping them engaged and invested in the video's message. As a result, prospects become more likely to take the desired action, whether it's signing up for a service, making a purchase, or filling out a contact form.

Overcoming Objections and Alleviating Doubts

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Prospective customers often harbor doubts or objections about a product or service. Testimonial videos provide a platform to address these concerns directly. When existing clients share how they overcame initial reservations and experienced tangible benefits, it not only addresses objections but also reassures potential customers. This sense of validation can be the tipping point that nudges hesitant prospects towards making a purchase.

The Influence of Social Proof on Decision-Making

The principle of social proof is a potent psychological trigger that underpins the effectiveness of testimonial videos. When prospects see others like them benefiting from a product or service, it creates a sense of FOMO (Fear of Missing Out). This FOMO can be a driving force in pushing potential customers to take action, as they don't want to be left behind while others enjoy the advantages the brand offers.

Real-World Success and Data-Driven Insights

Unveiling the ROI of Testimonial Video Production

The impact of testimonial videos isn't just anecdotal; it's backed by real-world success stories and data-driven insights. Let's delve into examples that illustrate the remarkable ROI that businesses have achieved through strategic testimonial video production:

Case Study: Company X's Conversion Surge

Let's look at an hypothetical example: Company X, a startup in the e-commerce sector, witnessed a significant spike in conversions after incorporating customer testimonial videos on their product pages. By showcasing real customers discussing how the products solved their pain points, Company X created a relatable buying experience. This personal touch translated into a 30% increase in their conversion rate within just three months.

Here's another case study video we created for one of our clients.

Data-Backed Insights: Industry-Wide Impact

Industry studies have consistently highlighted the positive impact of testimonial videos. A recent survey reported that websites with compelling testimonial videos experienced a 50% higher likelihood of converting visitors into customers. Additionally, email marketing campaigns that included testimonial videos enjoyed a 20% higher click-through rate compared to those without.


In a digital landscape saturated with marketing noise, testimonial videos stand as a beacon of authenticity and trust. Their ability to influence purchasing decisions, drive conversions, and foster customer loyalty is a testament to their effectiveness. By understanding the psychology behind testimonial videos, leveraging their storytelling prowess, and embracing real-world success stories, you can harness the potential of these videos to maximize ROI and propel your business towards growth and success. As you embark on your journey to incorporate testimonial videos into your marketing strategy, remember that it's not just about creating videos; it's about creating connections and compelling narratives that resonate with your audience on a profound level.

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Jacob Forbis

Jacob is the owner of The Customer Story. He started the business in 2017 after working in video marketing for over 6 years at a technology company based in San Antonio, TX. He has worked in corporate video since 2010 and has worked with some of the largest brands in the world.

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Why The Customer Story?

There are a lot of options when it comes to video production companies in San Antonio. We've been working in San Antonio for over 10 years and have worked with some of the best companies in the area. Companies like Rackspace, Whataburger, San Antonio Zoo, WellMed, Red McCombs, Cavender, Alamo Colleges, and more.

We're a creative agency that is dedicated to providing high quality, engaging and effective San Antonio video productions. From pre-production all the way to post production - we are committed to you and your project and seeing your marketing campaign achieve success.

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No Passport Required

We don't just work on San Antonio Video productions - we have clients all over the world and our goal is to make the process of capturing amazing, high quality video easy.

Whether you need to capture video at an event, testimonials from clients spread out across many locations, or something else entirely, our team can handle all aspects of the production and without the need of someone from your team traveling. Get great content at a great price. Contact us to learn just how simple we make it!

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Partner With Us

No matter the size of your company, we want to help you promote your business and close more deals. We are San Antonio video production experts and can help you craft effective and engaging videos.

Our production company will work with your team to develop the creative vision and creative concepts, and share our industry expertise to make your San Antonio, TX video production a success. We work with small businesses and large!

Think Outside The Box

We firmly believe that video is the best way to communicate to your target audience authentically and effectively. The authenticity that videos provide is impossible to match with any other asset.

Close deals faster, grow your brand, teach your students, and much more, all with the power of video production!

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Our San Antonio Video Work

Blogs, case studies and other written content are a great first step in content marketing, but

if you are leaving out video, you are missing a great opportunity.

According to Forbes Insight, 59% of senior executives would rather watch a video than read text.

Videos lead to brand awareness.

65% of those who view a video end up visiting the vendor’s website.

Brand awareness leads to sales. 50% of people who view an online marketing video end up making a purchase.

Check out some of our past San Antonio video productions!

Don't Take Our Word For It

Hear From Our Clients

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“The Customer Story is a great partner in producing video content. High-quality work and total professionalism is the name of the game.”

Kevin Dooley


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“I loved working with Jacob and the Customer Story team. Jacob is extremely responsive, very flexible to change up the shoot at a moment’s notice or jump in to edit the final video. He is always punctual… and ready with ideas on how / where to shoot. I always know I am in good hands with Jacob and have been able to trust him with the utmost of professionalism in front of very high-level clients on a regular basis too. He’s excellent!”

Katie Schenck

Ballyhoo Blue Workshop

Headshot of Lindsay O of corporate company Epicor

“The Customer Story is a phenomenal business to work with! Jacob is easy to work with, provides quality production, and delivers on-time content. I look forward to working with him again.”

Lindsay O.

Epicor Software

Even More Corporate Video Services

Marketing Video Production

At The Customer Story, our video marketing production capabilities help our clients reach their marketing goals in powerful and effective ways. Using creativity, expertise, and business knowledge, our team of experienced professionals can create engaging videos with high production values that will captivate your customer base.

Explainer Video Production

One of the most common video types we get asked about are explainer videos. Most companies could benefit from a video that succinctly and effectively describes their product and capabilities.

We understand the importance of getting your message across quickly and in an engaging way.

Animation Video Production

If you're looking for something a bit more creative - animation video is the perfect solution. With an animated corporate video, the possibilities are endless. We can create any type of video to meet your goals and needs. From short 2D explainer videos to full 3D animation masterpieces - our animation partners have you covered!

Sometimes our clients are afraid that an animated corporate video won't work in a buttoned up corporate environment. While every market is different, we have found that animated videos provide unique and interesting content that audiences enjoy viewing.

Training Video Production

We've all seen those cheesy training videos from the 90s, right? At The Customer Story, our corporate training videos are nothing like that. We are a video production company that takes corporate video seriously (and creatively) and that applies to training videos as well.

It is important to entertain and engage the audience, while also getting the important information across in a retainable way.

Promotional Video Production

Promotional videos are used to promote a product or service, announce an event, getting people excited about something or simply to showcase the best features of your business. Every promotional video needs to be unique and creative - that's what we specialize in here at The Customer Story!

Product Video Production

Product videos are a great way to demonstrate a product or service. A video that captures the features and benefits of what you have to offer will help your customers understand it better and make them more likely to purchase from you.

We create videos that show off your products in an engaging way, helping you increase sales and brand engagement. If you are an e-commerce or retail company, our product video team has what it takes to increase sales using video.

Brand Video Production

Your brand is the way that the world and your market sees your company. We are a little biased, but we think video is one of the best ways to put your brand values and essence into the marketplace.

Corporate video productions don't have to be stale, boring, or stuffy. It can match


corporate culture and brand identity.

Website Video Production

I don't know about you - but we have been around the block long enough to remember when most businesses didn't have a website (yeah, we're that old). And now, it seems every business has one. Again, we are biased, but we feel corporate videos on websites are going in the same direction.

As the internet matures, customers and clients (and employees) expect video from the websites they visit because it is the most efficient and effective way to communicate your brand, your product and services, your expertise, and more. Don't get left behind.

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