About Us
Who is telling your story?
Video is, we believe, the most powerful way to communicate with your customers, partners, and employees.
Our Story
A decade of telling stories that sell
The Customer Story has over a decade of experience working with clients from all around the world to capture stunning testimonials and corporate video. From global tech companies to hometown San Antonio institutions, our job is always the same: find the story and tell it well.
Our specialty is translating complicated, technical, industry-specific language into engaging, compelling stories. Whatever your customers do — software, healthcare, e-commerce, B2B — we make what they say about you land with the people you want to reach.
- 10+
- Years in business
- 100s
- of videos produced
- 2 wks
- Shoot to first draft
- 100%
- Produced end to end
How we work
Clients first, always
Every client we work with shares one goal: communicating their message clearly, efficiently, and effectively. Here's how we hold up our end.
Efficient by design
World-class marketing assets without the drawn-out production circus — shoots take hours, not days.
Anywhere your story lives
On-location, at your event, or 100% remote. Distance has never stopped a great story.
Real voices, real trust
Unscripted interviews that let your customers say it in their own words — because that’s what people believe.
The Team
The people behind the camera
Jacob Forbis
Executive Producer, Owner
Jacob Forbis is a San Antonio–based video producer and entrepreneur who began his career on the video team at Rackspace, traveling the world creating customer stories and marketing films.
In 2017, Jacob founded The Customer Story. Over the past eight years, the company has grown into a leading video production partner for major brands across Texas. TCS has become known for its cinematic production quality, strategic approach, and consistent ability to deliver compelling content that resonates with audiences and supports measurable goals.
Jonathan Nelson
Director, Cinematographer
Jon is an award-winning cinematographer and director with a deep passion for documentary storytelling. He specializes in working with real people and has a talent for capturing their stories with authenticity and care.
Recently relocated from NYC to San Antonio, Jon’s credits include Naomi Osaka (Netflix), where he collaborated for over two years with Oscar-nominated director Garrett Bradley; HBO’s 100 Foot Wave, which has earned multiple Emmys for documentary cinematography; and countless other documentaries screened at film festivals and on televisions around the world.
Clients we've told stories for
Let's tell your story
Book a free 15-minute strategy call — we'd love to help bring your vision to life.