About Us

Over a decade of experience working with clients from all around the world to tell their story and capture stunning testimonials and corporate video production.

A man holding a professional video camera pointing it at a corporate delivery truck
Jacob Forbis, owner of The Customer Story, behind video camera on corporate video shoot

Who We Are

At The Customer Story, we specialize in...you guessed it...Customer Stories. But we also specialize in working with Tech and Software companies with complicated products and services. Our expertise lies in distilling the complicated technical and industry specific language into engaging, compelling, and effective stories.


We truly believe that our customers are our best advocates, and we help our clients tell these stories. This results in better brand awareness, shorter sales timelines, and more sales.

Our Goal

Here at The Customer Story, we put our clients first. We are absolutely dedicated to providing them with world-class, high quality marketing assets in an efficient manner. We are experts in testimonials - how to capture them, how to edit them, and even how to distribute them.

Jacob Forbis, owner of the customer story, behind camera pointed at woman with dark hair and white shirt smiling during a video interview

How We Do It

Let us help you elevate your company and tell your story in a compelling and unique way!

Illustration of person talking in testimonial interview

Written testimonials are great, but when a future client gets to watch a current client describe and discuss their experience with your company, it elevates their need to work with you to whole new level!

Click the link to learn more about our live-action Testimonial Video Production service, or watch below as one of our clients discuss how they used testimonial videos to grow their software company.

Illustration of person being interviewed remotely on computer screen

2020 was a year that changed everything. In many ways, it accelerated the adoption of remote communication tools. In fact, many companies have switched to an all remote workforce. You can still capture great testimonials from these customers - even if there isn't an office to meet them at.

Click the link to get more details about our remote testimonial service, or watch one of our customers provide a testimonial for us - from his home office!

Red and black illustration of event space

As in person conferences start becoming a regular thing again, take advantage of all of your partners, customers, and target audience being in one place and capture great corporate video. Testimonial videos, recap videos, presentation videos, partners videos and more are all great options of content you can produce at conferences.

Click the link to learn how we can help you create great video content at your next conference or corporate event.

A globe and film reel indicating video editing with a red play button

At The Customer Story, we give you lots of options when it comes to video editing. We offer one off services or monthly contracts - whatever models fits your needs and budget best.

Our editors have years of experience crafting expert corporate video stories. Whatever video type you need to edit (including product demos), we're here to help!

Click the link to learn more about our video editing service and options.

Illustration of Skyline of San Antonio TX

After starting as a small production company based in San Antonio, over the years we have grown to having corporate video clients all over the state and country.

We have crews available across the US, and can even travel when the budget and project allows. If you're starting a project that multiple cities, reach out as we can save you time and money.

Click the link to learn more about our local video production offerings.

A black and red illustration of a cellphone with a social media app on the screen

There is no doubt that video content dominates social media these days. Between Tik Tok, Facebook, LinkedIn, YouTube, Instagram - video is the belle of the ball. But how do you leverage corporate videos on these platforms and get the most from your efforts?

At The Customer Story, we've developed a monthly service to leverage your existing video content and optimize it for the social media platforms. For a much smaller incremental cost, you can take the corporate video you already have and repurpose it for the different social platforms.

We create optimized content that gets more impressions, more engagement and overall better results. Check out the link to learn more!

White logo of the customer story with a camera illustration to the right of it, with play, stop and record buttons on the front

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