Services
Remote Video Testimonials
Professionally produced, recorded, and edited testimonial videos. 100% Remote.
A Universal Video Asset.
Why Remote Testimonials?
Close your deals much faster. Video is powerful — there is no denying it. In fact, many studies have shown video can increase conversions by over 80% (Wordstream). We can talk until we are blue in the face about how great we are, but your prospects are more likely to believe it if it is coming from a peer or someone they trust.
Make it easy for your customers. Years after the global pandemic, not everyone plans on going back into the office, and hybrid environments are popular as well. Remote testimonials meet your customers where they are — making it more convenient for them. The easier it is, the more likely they are to say yes!
High-Impact. Conversion Focused.
Our Remote Video Testimonials Work
No travel. No time-consuming professional video set ups. Just great content your brand can leverage to propel your business forward.
Real Customers. Real Stories.
When everything changed in 2020, many people left the corporate office and never returned. Remote work is here to stay — but that doesn't mean your customers have nothing nice to say. We've developed a process for capturing high quality, professional, and most importantly effective customer testimonials, completely remote.
Our Process
Pre-Production
We initiate with a detailed onboarding call to understand your business and goals, followed by collaborative preparation and guidance for each video shoot — ensuring every story is told engagingly and effectively.
Production
Our skilled producers capture high-quality remote video testimonials in a 30-45 minute session, followed by expert editing to craft a 1-3 minute engaging story, with a typical turnaround of 2-3 weeks.
Optimization
As video marketing specialists, we go beyond filming — transcribing and storing content for analysis and creating multiple video versions for social media, sales, and events.
How can I properly utilize this video?
Remote testimonial videos are versatile tools in your marketing strategy, ideal for both top and bottom of the funnel. Use them to strengthen your sales pitch or as an engaging compilation to capture early-stage prospect attention.
How can you help?
While our team still produces high quality, in-person videos — we understand sometimes there isn't room in the budget for large productions. Remote video testimonials help you capture powerful, engaging, and effective content at a fraction of the cost of a large production.
What else do I need to know?
Your customer commits about 30-45 minutes on their own smartphone or webcam, we coach them live for the best quality, and everything we capture is yours — including transcripts and social cutdowns.
A collection of our work
Our Work
Here's a few recent project examples to get a better understanding of what these videos look like.
InnFlow
InnFlow Remote Testimonial
AMN Healthcare
AMN Healthcare Remote Testimonial
The Tech Tribe
The Tech Tribe Remote Testimonial
“You literally make these videos sing. I was like, 'Hey, I want a piece of that.'”
AMN Healthcare
Put it to work
Common uses for Remote Video Testimonials
We want to ensure you can get the most out of your videos. Here are just a few more ways you can utilize this type of video to see even better results in your business.
- Improve your sales & marketing
- Close deals faster
- Increase conversion rates
- Create powerful, shareable content
- Build trust, empathy and credibility
- Attract your ideal clients
- Create powerful & effective social ads
- Showcase powerful before/after examples
Every package includes
- 30 sec → 3 min video asset
- Clips (for social media)
- 30-60 min of remote shooting
- More affordable
- Scripting & storyboarding support
- Music & graphics fully licensed
- Transcripts included
Why The Customer Story
Video for business, built around ROI
While we love to get our nerd on and create the most beautiful pieces of visual art — we understand the need for ROI. We are dedicated to our clients receiving significantly more value than what they pay for.
Results-Focused
We're not happy until our clients have gotten everything they need out of their video project.
Video ROI
We understand what videos work and when, giving you the best opportunity to blow your goals out of the water.
Complex made Simple
We are great at taking complex, technical, and difficult subjects and making them easy to understand.
Expert Storytellers
Our job is to communicate, through video, a clear and effective message. That's what we're good at.
Hear From Our Clients
What our clients say
“I continue to be amazed at how well Jacob and team were able to capture the messaging that we needed for this video, especially for a team who we don't work with daily and may not be familiar with our line of work. IMO, the messaging is spot on… I watched this video multiple times and am thrilled that there's little editing to be done.”
Anna Wehberg
Sr. Director, Bitdefender
“We have worked with The Customer Story many times over the past several years. They are always great to work with - so friendly and engaging with both staff behind the scenes, and any on-camera subjects.”
Alissa
Whataburger
“The Customer Story is a great partner in producing video content. High-quality work and total professionalism is the name of the game.”
Kevin
Rackspace Technology
“I loved working with Jacob and the Customer Story team. I always know I am in good hands with Jacob and have been able to trust him with the utmost of professionalism in front of very high-level clients on a regular basis too.”
“The Customer Story is a phenomenal business to work with! Jacob is easy to work with, provides quality production, and delivers on-time content. I look forward to working with him again.”
Lindsey
Epicor
“We hired Jacob from The Customer Story team to film, edit and deliver 12 individual videos highlighting customer success stories all across the USA. The video work has been amazing!”
Keenan
CreditRepair Cloud
“They understand brand inside out and have gut instincts about concepts, which they bring to life flawlessly.”
Leah
A10 Networks
“I love working with Jacob and the Customer Story team. They are extremely responsive, flexible to change up the shoot at a moment's notice or jump in to edit the final video.”
Katie
Dell Marketing Agency
FAQ
FAQ's
Do our customers need to buy any equipment?
No, we utilize the customer's existing smartphone or webcam. We coach them during the meeting on how to position it for the best quality video.
How long does it take?
We only need about 30-45 minutes of your customers' time to capture the content we need. Once captured, it typically takes about 2-3 weeks for the first draft of the video to be available for you to review.
How many revisions can we request?
Each video includes 3 rounds of revisions. Additional revisions may incur extra fees.
Can you utilize existing footage or "b-roll" of our brand or customer's brand?
Yes, in fact we encourage it.
Can you create social media cuts or other content from our testimonial?
Yes, we always encourage our clients to create multiple forms of content from their videos to get the most value from the process. Contact us to find out what options are available.
What are the best ways to use the video testimonials?
There are a lot of great ways our clients use the videos to move the needle. You can use them as social proof on landing pages, assets for your sales team to close deals and get more sales, top of funnel ads to drive awareness to new customers, the list is endless!
Can't I just use video testimonial software for a lot cheaper?
Sure you can, and there are some great solutions out there! We consider ourselves experts at customer stories. If you want an expert to take you and your customers through the whole process easily and seamlessly - we are the choice for you. We'll make your remote testimonial videos look professional.
Ready to capture your customers' stories — from anywhere?
Get a free, no obligation strategy session.